Policies
Shipping and Handling
Shipping and Handling Charges: Equipment NW (ENW) only offers domestic shipping for orders. Shipping to the continental United States is a flat fee as stated during the checkout process. We ship via UPS Ground, Federal Express or US Postal Service in the continental US. Oversized items, heavy items and shipments to Alaska, Hawaii and US-held territories will have additional shipping cost. These additional charges will be calculated as the order is being prepared, and we will notify you in regards to the increased shipping charge for your order prior to shipping. You are welcome to contact ENW prior to ordering for a shipping quote. ENW is not responsible for items damaged during shipment or packages lost by the shipping service.
Delivery Time: Please allow up to ten (10) business days for delivery of non-backordered items in the continental US, and additional time for shipments to Alaska, Hawaii and US-held territories.
Consolidated Shipments: Entire orders will be shipped together, unless specifically requested by the customer to be shipped separately. Additional shipping costs will apply to split order shipments.
Returns
All special order sales are final. Parts considered ‘stocking items’ by ENW may be returned but all returns must be preauthorized by ENW and are subject to a 25% restocking fee. We cannot accept returns on electrical parts/components. Returns must be in new condition, in undamaged packaging, and must include all instructions and original packing material. Customer pays all return shipping charges. Original shipping and handling charges are not refundable. Refunds will only be issued once items are received, inspected & accounted for at ENW.
Return Shipping Instructions: Return via prepaid UPS, Federal Express or US mail. ENW recommends insuring any shipment for full value of purchase. ENW is not responsible for packages lost or damaged during return shipping, and will not issue refunds for lost parcels or damaged items.
Tax
Sales tax is charged on instate orders if required by law. We also charge 0.39% for Oregon Corporate Activity Tax recovery on all orders.
Payment Methods
Most major credit cards accepted via secure payment portal at time of check out.
Backorder Items
Backorders: If an item is backordered, we will notify you via the contact information given during checkout. Backorders may be cancelled and full refunds issued ONLY IF an item has not yet shipped from the manufacturer.
General Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Prices and/or options posted in error on the website do not obligate us to those prices and/or options. We reserve the right to refuse to sell to anyone for any reason.
Warranty
Parts warranties vary by manufacturer, and can be provided upon request.
CRE IS NEITHER THE MANUFACTURER NOR THE DESIGNER OF ANY EQUIPMENT. ACCORDINGLY: (A) NO REPRESENTATION, PROMISE, GUARANTEE OR WARRANTY OF OR BY ANY MANUFACTURER, DESIGNER OR OTHER PARTY SHALL BE BINDING UPON CRE; AND (B) AS AGAINST CRE, EACH BUYER HEREBY WAIVES ANY AND ALL CLAIMS ARISING FROM OR IN CONNECTION WITH ANY DEFECTS, ACTUAL OR ALLEGED, APPARENT OR LATENT (INCLUDING WITHOUT LIMITATION, WARNING, DESIGN AND MANUFACTURING DEFECTS) IN OR WITH RESPECT TO EACH ITEM OF EQUIPMENT, PART AND/OR COMPONENT.
WARRANTIES AND WARRANTY WAIVER: Subject to the terms hereof, CRE agrees to: (a) make available to Buyer(s), to the extent permitted by the manufacturer(s) and applicable law, any and all applicable manufacturers’ warranties; and (b) reasonably assist Buyer(s) in submitting claims thereon at Buyer(s)’ sole cost and expense. Except only as set forth in the preceding sentence or as required by applicable law, ALL EQUIPMENT IS PROVIDED “AS-IS” AND “WITH ALL FAULTS.” CRE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY WARRANTY(IES) OF SUITABILITY, MERCHANTABILITY, UTILITY, FITNESS FOR A PARTICULAR PURPOSE, FUNCTION, DESIGN, QUALITY, CAPACITY, FREEDOM FROM DEFECTS, FREEDOM FROM INTERFERENCE, FREEDOM FROM INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, AND GOOD AND WORKMANLIKE PERFORMANCE, AS WELL AS ANY WARRANTY(IES) ARISING FROM OR IN CONNECTION WITH ANY COURSE OF DEALING, COURSE OF PERFORMANCE AND/OR USAGE OF TRADE) WITH RESPECT TO ANY EQUIPMENT, PART(S), COMPONENT(S) OR RELATED SERVICE(S), ALL OF WHICH BUYER(S) HEREBY WAIVE(S) AND RELINQUISHE(S) TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.