Effective Date: August 10, 2026

Equipment NW (“ENW,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit www.equipmentnw.com (the “Site”), communicate with us through the Site, make a purchase through the Site, or otherwise interact with online services covered by this Policy. This Policy applies to information collected through the Site. Our business relationships with customers may also involve information collected through telephone calls, email, text messaging, in-person transactions, equipment purchases, parts purchases, service work, financing inquiries, warranty administration, and other ordinary business activities.

1. Information We Collect

We may collect information you provide directly to us, including:

Name

Company or organization

Mailing, billing, shipping, or physical address

Email address

Telephone number

Information submitted through contact, sales, parts, service, newsletter, or other forms

Information about equipment you own, operate, are interested in purchasing, servicing, or trading

Information necessary to process and fulfill online purchases

Communications and correspondence with us

Transaction, customer-service, and business relationship information

Other information you voluntarily provide

We may also automatically collect certain information when you use our Site, including:

IP address

Browser and device information

Pages viewed

Date and time of visits

Referring pages or websites

Interactions with pages and forms

Cookies and similar online identifiers

2. How We Use Information

We may use information we collect to:

Respond to inquiries and requests

Provide equipment sales, parts, service, and related support

Process and fulfill purchases and orders

Maintain and manage customer relationships

Follow up regarding products, services, quotes, or inquiries

Provide post-purchase and equipment support

Maintain records concerning equipment ownership and customer history

Send newsletters, product information, promotions, or other marketing communications where appropriate

Improve our website, products, services, and customer experience

Analyze website usage and effectiveness

Maintain the security and proper operation of our systems

Comply with legal, regulatory, accounting, warranty, manufacturer, or contractual obligations

Protect ENW, our customers, and others from fraud, misuse, or unlawful activity

We may combine information collected through the Site with information we already maintain about an existing or prospective customer in order to better serve that customer and maintain an accurate business relationship.

3. Cookies and Website Tracking

Our Site uses cookies and similar technologies to operate the Site, understand how visitors use it, improve the visitor experience, and support our customer relationship and marketing activities. We use HubSpot as a customer relationship management and website analytics platform. HubSpot's tracking technology may collect information such as website activity, IP address, online identifiers, pages visited, and the date and time of visits. Where a visitor identifies themselves to us—for example, by submitting a form—website activity may become associated with that person's customer or contact record. Some cookies are necessary for the Site to operate. Other cookies may be used for analytics, functionality, or similar non-essential purposes.

Your Cookie Choices

When you visit our Site, our cookie banner provides options for managing non-essential cookies. You may accept or decline non-essential cookies through the banner. We also support Global Privacy Control (GPC) signals where supported by our website technology. If a recognized GPC signal is detected, applicable non-essential tracking preferences will be handled accordingly. Your browser may also provide controls for blocking, deleting, or limiting cookies. Disabling certain cookies may affect some Site functionality.

4. Online Purchases and Payment Information

Our Site allows customers to purchase certain parts, products, and related items online. When you make a purchase, information necessary to process the transaction may be collected, including your name, contact information, billing and shipping information, order details, and payment-related information. Payment transactions may be processed by third-party payment service providers. ENW does not necessarily receive or retain complete payment-card information processed by those providers. Their collection and handling of payment information is also subject to their own privacy and security practices.

We may use transaction information to:

Process payment

Fulfill and ship orders

Communicate with you about an order

Process returns or other customer-service matters

Maintain business, accounting, and transaction records

Prevent fraud and misuse

5. Information We Receive From Other Sources

We may receive information from third parties in connection with our normal business operations, including:

Equipment manufacturers and distributors

Financing providers

Technology and communications providers

Website and customer relationship management systems

Business partners

Service providers

Shipping and fulfillment providers

Payment processors

Publicly available sources

We may combine this information with information already maintained in our customer records where reasonably necessary to conduct our business or serve our customers.

6. How We Share Information

ENW does not sell or rent your personal information. We may disclose information where reasonably necessary to operate our business, including to:

Vendors and service providers that perform services on our behalf

Equipment manufacturers or distributors when necessary for sales, warranty, product registration, service, or customer support

Financing providers when requested or authorized in connection with financing

Payment processors

Delivery, shipping, and fulfillment providers

Technology, communications, hosting, analytics, or other business service providers

Professional advisers such as accountants, attorneys, insurers, and financial institutions

Government authorities or other parties when required by law or legal process

A successor or acquiring organization in connection with a merger, sale, restructuring, or transfer of some or all of our business

We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of ENW, our customers, employees, or others.

7. Marketing Communications

If you receive marketing email from us, you may unsubscribe using the link contained in the message or contact us using the information below. Opting out of marketing communications does not prevent us from sending communications relating to an existing transaction, purchase, service matter, warranty matter, account, order, or other business relationship.

8. Your Privacy Choices and Requests

You may contact us to request that we:

Provide information about personal information we maintain about you

Correct inaccurate information

Delete information where appropriate

Stop certain marketing communications

Address questions regarding our collection or use of your information

Certain information may need to be retained for legitimate business, legal, tax, accounting, warranty, safety, fraud-prevention, or recordkeeping purposes. Residents of jurisdictions that provide additional privacy rights may exercise those rights as provided by applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain our business and customer records, and to satisfy legal, accounting, tax, warranty, manufacturer, contractual, dispute-resolution, and other legitimate business requirements. Retention periods therefore vary depending on the nature of the information and our relationship with you.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission, information system, or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Children's Privacy

Our Site is intended for a general business and adult audience and is not directed toward children. We do not knowingly solicit personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our Site may contain links to websites operated by manufacturers, financing providers, social media platforms, vendors, or other third parties. Those websites and services operate under their own privacy policies and practices. ENW is not responsible for the privacy practices or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable law. When we make changes, we will update the effective date shown at the top of this page. Material changes may also be communicated by other reasonable means where appropriate.

14. Contact Us

If you have questions about this Privacy Policy, the information we collect, or your privacy choices, please contact us: Equipment NW
Phone: (503) 263-2000
Email: admin@canbyrental.com